Services
When you need an expert
As a team, we are dedicated to meeting our customers’ needs by supplying power equipment, services, or turnkey solutions that are reliable, sustainable and efficient. We are here to make sure it all works for you as the world’s demand for power continues to grow. Some of our most frequently provided services are listed below.
Preventive Maintenance Agreements
Everything’s fine until it isn’t, and then it can be a scramble to first figure out what’s wrong and then what to do about it. Many of our customers find long-term peace of mind through a preventive maintenance agreement, and even go so far as to call it an additional insurance policy. Depending on the terms of the plan, we’ll check your equipment regularly, helping predict the ideal time to add, replace or phase out hardware. We’ll also make sure your batteries are up to the task, and implement a replacement schedule to avoid those moments of panic when equipment goes down unexpectedly and your backup options lack adequate power.
Replacement Equipment, Parts and Components
Whether you participate in a preventive maintenance agreement or not, we will supply you with the replacement parts, components and batteries you need, when you need them. We know when you need something, you need it yesterday. R.M. Stoof is an authorized reseller for a wide range of manufacturers, so chances are high we have what you need and get it to you ASAP. If necessary, we can also help you determine whether a repair or replacement is even the best course of action. You may in fact be better off with an upgrade or something entirely new.
Full Battery Upgrade
Some equipment is only as valuable as its batteries, so you need to be sure that your batteries are performing at their peak across the board. R.M. Stoof offers replacement batteries as needed or under the terms of a preventive maintenance agreement. On occasion, your equipment may qualify for a battery upgrade, whether that means longer-lasting, faster recharging, lighter or more powerful. We’ll be sure to make you aware of all your options.
Service calls
R.M. Stoof is an authorized repair and maintenance provider for a long list of manufacturers, so even if you didn’t buy something from us originally, we’re bound to be able to help when something goes wrong. Our technicians are available to help you diagnose the problem remotely and walk you through a self-service solution or meet you on-site for a closer look, where we’ll bring what we believe will solve your problem. And if we aren’t able to resolve the issue at the time, we’ll do everything we can to get you back up and running as soon as possible. We make service calls when requested or on a schedule, as part of your preventive maintenance agreement.
Site Walkthroughs
Sometimes the best next step is to take a step back and look at the big picture. And that can be difficult to do “from the inside,” when you’re so close to the source. Over the course of an on-site or virtual visit, R.M. Stoof can examine your power infrastructure and identify areas of strength, weakness and vulnerability. We’ll make specific recommendations as to your current hardware, software and services and offer you a detailed plan to make your business run more efficiently, with more uptime and productivity. Schedule your complimentary power assessment today.
Consulting with Engineers
Got a question? Struggling with an issue that has you and your team going in circles? Our engineers have likely seen it before and are happy to jump on a call or pay you a visit. Not all problems are solved with a sale—sometimes it’s an answer that’s right in front of you, but it takes an objective eye to spot it. Don’t hesitate to contact us if you’re unsure of where to turn or what to do next.
FREE Power Assessment
We offer free online power assessments for all customers which includes either an in person or virtual site walk through, mapping of electrical infrastructure capability, load calculation assistance, review of new UPS technologies, discussions regarding connectivity methods and more.